Event FAQs

Yes, for many of our events but not all! Our Events Calendar will tell you whether advanced booking is required or not. Payment is taken on booking.

Events Calendar 

• Online via our website, through Eventbrite or on our Facebook page
• If there are still spaces available on the day of an event, these tickets will be on sale in our visitor centres at a slightly higher price.

Please note that our cheapest tickets are only available online.

No, in order to keep our event costs as low as possible, we do not send out paper tickets through the post.

If you book your tickets online, you will receive email confirmation and an e-ticket from Eventbrite, our online booking agent. 

Do ensure that you enter your email address into the online booking system correctly, if you don't, you won't receive an email confirmation or e-ticket! 

Check your spam/junk folder. The email will come from Eventbrite, our online booking agent and not from us at the Lancashire Wildlife Trust.

If you can't find anything, please send us a an email to marketing@lancswt.org.uk

The start time is detailed on our events calendar. Our Event Leader will be at the meeting point 5 -10 minutes before the event is due to start.

Please make sure that you give yourself enough time to get to the event location and walk to the meeting point ready for the advertised start time.

The majority of events at our nature reserves will go ahead whatever the weather! We advise you to come dressed for the weather conditions, wearing sturdy footwear for outdoor events or if you intend to explore the reserve.

We always plan for bad weather and may alter an event slightly to take weather conditions into account, for example altering our route or spending more time inside on very wet days.

We may take the decision to cancel an event due to severe weather conditions or if severe conditions are forecast. If WE take the decision to cancel the event, you will be issued with a full refund.

If you have booked your tickets online, you will receive an automatic cancellation email from Eventbrite advising you that the event has been cancelled. It will provide you with a reason for the cancellation plus details on how your refund will be processed.

Check our website, Facebook and Twitter accounts for the most up to date information before setting off.

Yes, if WE take the decision to cancel an event.

If you booked online, Eventbrite will automatically process your refund and you don’t need to take any action. If you book in person, you will need to contact us to arrange for a refund to be processed.

We do not provide refunds if you find yourself unable to attend an event due to unforeseen circumstances.

Ticket transfer requests are permitted, however transfers must take place at least 24 hours in advance of the events scheduled start time. 

The event will start at the advertised start time. If you arrive late you will be able to join the session and participate in the remainder of the event or activity. Please note that many of our activities and events take place across our reserves, so the group may have moved on and left the advertised meeting point by the time you arrive. In this situation please try and locate a member of staff who will be able to locate the group and/or leader for you and direct you to a suitable point to meet with the rest of the group.

We do not issue refunds if you miss some or all of an event due to a late arrival.